We strive to bring you the ultimate artisan brushes + powder puffs, and are confident you’ll be happy with your purchase. Due to hygiene reasons, we do not offer returns on our brush collection. If you believe one of your brushes is damaged or has suffered a manufacturing defect, please contact Merton directly by emailing email@example.com and we will be happy to investigate your concerns. Please read the following guidelines before returning a faulty item:
Should a manufacturing defect be identified, we will replace only the brush or powder puff that is faulty.
If the entire brush set has been found to be defected, the entire set will be replaced.
We do not offer returns on items where only the display box is damaged during the postal process.
Returns are not offered for misuse of your brushes. Please follow the care and maintenance of your brushes here.
Defected brushes or claims related to lost postage are accepted no later than 15 days after your purchase date.
If a refund is to be issued, the refund will be processed using the same method used for order payment. (PayPal or in some cases a direct transfer)
Shipping Within Australia:
Orders are shipped every Monday, Wednesday and Friday.
Standard shipping rates for orders within Australia come at a flat rate of $15, complete with tracking and delivery confirmation.
Please allow up to 7 business days for your order to arrive.
Free Shipping on orders over $100AUD.
If for any reason your order has not arrived within 7 business days, please contact Merton directly by emailing firstname.lastname@example.org
Standard shipping costs for international orders come at a flat rate of $15, complete with tracking and delivery confirmation.
Please allow approx 10-15 business days for your order to arrive. Please note shipping times vary from different destinations..
Free International Shipping on orders over $180AUD
Your order may or may not be subject to local duties and taxes.
We are not responsible for any international duties or tariffs applied to our shipments, which may effect arrival times for orders.
If for any reason your order has not arrived within approx 20 business days, please contact Merton directly by emailing email@example.com
MERTONMUAREMI Makeup Artist Melbourne | Australia | Advertising | Editorial | Beauty