Returns, Replacements & Shipping
We are passionate about offering high-quality artisan brushes and supplies that are thoughtfully designed to meet the needs of artists. We take pride in our products and are confident you'll love your purchase.
Please note that due to hygiene reasons, we are unable to accept refunds or returns for change of mind or errors in orders. To assist you in making the best choice, each product includes detailed descriptions and measurements—please choose carefully.
If you receive an item that has a manufacturing defect, we’re here to help. Contact us within 7 days of receiving your order at [email protected], and we’ll promptly investigate and address your concerns.
Guidelines for Returning Faulty Items
Some loss of dye or bristles is normal with natural fiber brushes, particularly during initial washes. This is due to the blending of natural hair fibres and will not affect the brush’s performance.
Excessive bristle loss—such as all fibers detaching from the ferrule—or the ferrule separating from the handle may indicate a manufacturing defect. If you encounter such an issue, please contact us to report it.
Shipping Information
Within Australia
International
Please note that due to hygiene reasons, we are unable to accept refunds or returns for change of mind or errors in orders. To assist you in making the best choice, each product includes detailed descriptions and measurements—please choose carefully.
If you receive an item that has a manufacturing defect, we’re here to help. Contact us within 7 days of receiving your order at [email protected], and we’ll promptly investigate and address your concerns.
Guidelines for Returning Faulty Items
Some loss of dye or bristles is normal with natural fiber brushes, particularly during initial washes. This is due to the blending of natural hair fibres and will not affect the brush’s performance.
Excessive bristle loss—such as all fibers detaching from the ferrule—or the ferrule separating from the handle may indicate a manufacturing defect. If you encounter such an issue, please contact us to report it.
- Faulty Items: If a defect is confirmed, individual faulty items will be replaced.
- Brush Sets: If an entire brush set is defective, the full set will be replaced.
- Items with damaged display boxes caused by postal handling are not eligible for returns or refunds.
- Returns are not offered for misuse of brushes or products. Please follow the provided care instructions to ensure longevity.
- Claims related to defective brushes or products must be made within 7 days of the purchase date.
Shipping Information
Within Australia
- Orders are shipped every Monday, Wednesday, and Friday.
- Flat rate shipping: $15 AUD, including tracking and delivery confirmation.
- Free shipping for orders over $80 AUD.
- Delivery time: Up to 7 business days.
International
- Flat rate shipping: $50 AUD, including tracking and delivery confirmation.
- Free shipping for orders over $150 AUD.
- Delivery time: Approximately 1-4 weeks, depending on the destination.
- Local duties and taxes may apply. We are not responsible for these charges or any delays caused by customs.
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