​Returns, Replacements & Shipping

We strive to bring you the ultimate in artisan brushes and supplies and are confident you’ll be happy with your purchase. Due to hygiene reasons, we do not offer refunds or change of mind returns on our products. If you believe one of your items is damaged or has suffered a manufacturing defect, please contact us directly by emailing mertonmuaremi@outlook.com and we will be happy to investigate your concerns.  
 
Please read the following guidelines before returning a faulty item:​​

  • If you experience loss of dye or bristles from your brushes from time to time, this is completely normal especially with natural fibre brushes. This will subside after each wash. This will not affect the performance of the brush. 
  • If the loss of bristles however is excessive meaning the fibres have all detached from the ferrule (the metal part of the brush) or the ferrule has detached from the handle, please contact us to rectify any possible manufacturing defects by emailing mertonmuaremi@outlook.com​
  • Should a manufacturing defect be identified with your product, we will replace only the item that is faulty.
  • If an entire brush set has been found to be defected, the entire set will be replaced.
  • We do not offer returns on items where only the display box is damaged during the postal process.
  • Returns are not offered for misuse of brushes or products.. Please follow the care and maintenance of your brushes here.
  • Defected brushes or claims related to lost postage are accepted no later than 15 days after your purchase date.
 
Shipping
 
Within Australia:

  • Orders are shipped every Monday, Wednesday and Friday. 
  • Standard shipping rates for orders within Australia come at a flat rate of $12 AUD, complete with tracking and delivery confirmation. 
  • Please allow up to 7 business days for your order to arrive.
  • Free Shipping on orders over $100 AUD. 
  • If for any reason your order has not arrived within 7 business days, please contact us directly by emailing mertonmuaremi@outlook.com
 
International:

  • Standard shipping costs for international orders come at  a flat rate of $50 AUD, complete with tracking and delivery confirmation. 
  • Please allow approx 3-4 weeks for your order to arrive. Please note shipping times vary from different destinations..
  • Free International Shipping on orders over $150 AUD
  • Your order may or may not be subjected to local duties and taxes.
  • We are not responsible for any international duties or tariffs applied to our shipments, which may effect arrival times for orders.​
  • If for any reason your order has not arrived within approx 30 business days, please contact us directly by emailing mertonmuaremi@outlook.com